Frequently Asked Questions
Where are you located? What are your hours? How do I book an appointment?
We are located in the Flatiron district of New York City.
Appointments are available Thursday through Sunday in our NYC showroom.
Customer Care is available Monday through Friday, 9:30am–5:30pm EST.
You can book an appointment with us here. For any booking questions, please email us at showroom@markarian-nyc.com.
What does “made to order” and “preorder” mean?
“Made to order”, means that the item you are selecting will be made once you order it. “Made-to-order” items are not “made-to-measure” and often require on body tailoring for desired fit.
Preorder items will ship in the window indicated on the product page. If you have any questions about the exact estimated ship date, please email shop@markarian-nyc.com.
What size am I? What size gowns are available in the showroom?
Please use our sizing chart as a general guide, as fit may vary slightly by style. If you are unsure, we would be happy to provide personalized guidance. If your size is not listed, please don’t hesitate to reach out to explore additional options.
We carry sizes 0-16 in our showroom, but not every style is available to try on in every size. If you have questions about sizing or a specific style and size availability, please contact us.
What is your exchange/return policy? How do I return an item?
Returnable items must be returned within 14 days of receipt and will only be accepted if an item is new, unused, undamaged, and unaltered with all tags attached and in the original packaging.
Our return policy varies from product to product and can be found on each product page under “Return Policy”.
Items marked “Final Sale” or “Nonreturnable” cannot be returned.
Returns can be initiated through our portal.
Can I see a swatch of the fabric I’m interested in before I order?
Yes! We offer up to five fabric swatches for a $35 fee. Please share your selections with us, and we will assist with invoicing and shipping details.
Do you make custom gowns? Can I make changes to existing silhouettes? What is the cost and lead time?
While we do not offer fully custom gowns, most of our existing silhouettes may be produced in a range of fabrics, colors, and prints, and further adjusted with select trims and design details.
We offer our customization service without additional fees and pricing varies depending on the chosen silhouette and fabrication. Lead times typically range from 4 to 20 weeks, depending on the complexity of the request. Please note all custom pieces are final sale.To begin, please contact us or book a consultation.
How far in advance should I order a dress before the wedding?
Our typical bridal lead time is 18-20 weeks and we encourage clients to order their dress at least 6 months in advance to leave adequate time for any necessary alterations.
Alterations are not done in house, but we can recommend several tailors in the New York City area who have worked with our designs. Please note that tailors require different lead-times and it is important to check with your tailor in advance.
Do you offer in-house tailoring?
We do not offer any in-house tailoring, and all alterations are handled separately. We are happy to share recommendations for experienced tailors in NYC and select locations across the U.S.
Do you have veils?
Our veils can be seen here. The turnaround time is 6-8 weeks, as they are handcrafted.
Do you ship your samples? Do you sell your samples?
We cannot ship samples to clients as we need our samples in the showroom for our scheduled appointments.
If you would like to book an appointment with us you can do so here. We do not sell our samples.
You can catch our sample sale, which happens once a year. Subscribe to our email list to be the first to know.
Do you offer bulk discounts?
We do not offer bulk discounts.
Do you offer international shipping?
Yes, international shipping is made possible through our partner Global-e.
What are your payment and installments options?
We accept all major credit cards and payment via ShopPay, PayPal, Apple Pay, MetaPay. All payment options will be visible at checkout. To pay in installments choose the “ShopPay” option at checkout.