Frequently Asked Questions
Where are you located? What are your hours? How do I book an appointment?
We are open Monday through Friday from 9:30 AM - 5:30 PM. We take appointments anytime from 10 AM to 5 PM. To observe our Company’s Summer Fridays, we will be closing at 2 PM every Friday until September 9th.
We are located in the Flatiron district of New York City. You can book an appointment with us here. For any booking questions, please email us at email@example.com.
What does “made to order” and “preorder” mean?
“Made to order”, means that the item you are selecting will be made once you order it. “Made-to-order” items are not “made-to-measure.” Preorder items will ship in the window indicated on the product page. If you have any questions about the exact estimated ship date, please email firstname.lastname@example.org.
What size am I? What size gowns are available in the showroom?
Please refer to our sizing chart for our 0-16 sizes. The sizing chart only represents a small portion of the sizes we have available. We carry sizes 0-16 in our showroom, but not every style in every size is available to try on. If you don’t see your size listed, have questions about sizing or a specific style and size availability, please contact us.
Can I see a swatch of the fabric I’m interested in before I order?
Yes, we are able to send out fabric swatches. We charge a swatching fee of $35. Please contact us with a list of fabrics you’d like to see in person to get the process started.
Do you make custom gowns? Can I make changes to existing silhouettes? What is the cost and lead time?
We do not offer fully custom gowns, but we do offer customization options for our existing styles. Existing silhouettes can be produced in a wide variety of fabrics, prints, and colors and further personalized with trims and details. Pricing will vary based on the final silhouette, fabrics, and trims chosen. We do not charge any fees for our customization service. Lead time for a customized garment can range from 6-16 weeks, depending on the exact style, fabrics, and trims you choose. Please contact us or book a consultation.
What if I want a dress in a color that is not listed?
Please contact us. In some cases, we are able to offer other colors in similar fabrics.
Can I adjust the length of a dress - i.e., what if I would like the dress shorter or longer? If I want a longer train, is that possible?
We are able to adjust the length of a dress and train in many cases. If you are interested in changing the length or back of a dress please email email@example.com.
How far in advance should I order a dress before the wedding? When should I book my first appointment for wedding gown alterations?
Our typical bridal lead time is 12-16 weeks. We encourage clients to order their dress at least 6 months in advance to leave adequate time for any necessary alterations. We can recommend several tailors in the New York City area and they recommend the below timelines. Please note that tailors require different lead-times and it is important to check with your tailor in advance.
Gowns: 1.5 months in advance of your wedding date for gown alterations, 2-3 fittings total.
Cocktail Dresses, Mini Dresses: 1 month in advance of your wedding date, 2 fittings.
Do you offer in-house tailoring? Can you create bustling on the dress?
We do not offer in-house tailoring. We have two trusted tailors in the New York area who we highly recommend who are very familiar with our fabrics and silhouettes. Please email firstname.lastname@example.org to ask for their details. For customers outside of the New York area, we have a handful of tailor recommendations in other cities. Bustling should be done by your tailor as a final step in the alterations process, once you’ve made all necessary length and fit adjustments.
Do you have veils?
Yes, we do! They can be seen here. The turnaround time is 6-8 weeks, as the veils are handcrafted.
Do you ship your samples? Do you sell your samples?
We cannot ship samples to clients as we need our samples for our showroom appointments here in NYC. If you would like to book an appointment with us you can do so here. We do not sell our samples. You can catch our sample sale, which happens once a year. Subscribe to our newsletter to be the first to know.
Do you offer bulk discounts?
We do not offer bulk discounts.
I don’t see a rush shipping option at checkout. Can I overnight my order?
Yes, if you need rush or overnight shipping, please email email@example.com to inquire about a specific product. Please note that rush fees may apply.
Do you offer international shipping?
Yes, we do through our international shipping partner Global-e.
What are your payment and installments options?
We accept all major credit cards and payment via ShopPay, PayPal, Apple Pay, MetaPay. All payment options will be visible at checkout. You must pay your invoice in full before your order is confirmed and put into production. To pay in installments choose the “ShopPay” option at checkout.
What is your exchange/return policy? How do I return an item?
We do not offer exchanges. Our return policy varies from product to product and can be found on each product page under “Return Policy”. Returnable items must be returned within 30 days of receipt and will only be accepted if an item is new, unused, undamaged, and unaltered with all tags attached and in the original packaging. Items marked “Final Sale” or “Nonreturnable” cannot be returned. Please email firstname.lastname@example.org and we will send you a return label.
How do I care for my garment?
We recommend dry cleaning all of our garments.